Mammut is issuing a voluntary recall for its Barryvox 2 and Barryvox S2 avalanche transceivers, introduced in the winter 2024/2025 season.
After extensive testing, Mammut identified a potential issue with the power switch on some Barryvox 2 and Barryvox S2 devices, which may result in unintentional switching from “Send” to “Search” mode or, in some cases, complete power-off. This assembly issue could pose a safety risk, and Mammut is asking consumers to return affected units for inspection and repair or replacement.
Recall Details and Instructions
Affected Products:
- Model Names and Article Numbers:
- 2620-00380: Barryvox S2
- 2620-00350: Barryvox S2 in Peak 240 Package
- 2620-00360: Barryvox S2 in Pro Light 280 Package
- 2620-00370: Barryvox 2
- 2620-00260: Barryvox 2 in Peak 240 Package
- 2620-00320: Barryvox 2 in Tour 280 Package
Models NOT Affected: Previous seasons’ Barryvox and Barryvox S models are unaffected by this issue.
Steps for Customers to Take
- Confirm Ownership: Check your device against the listed model names and numbers.
- Submit a Return Form: Go to Mammut’s support page and select “Avalanche Equipment.”
- Fill in customer details and device information.
- Mention “Barryvox Recall 2024” as the issue.
- Return Shipping: After processing, you’ll receive a return label by email.
- Pack and Ship: Send your device for inspection and repair according to Customer Service instructions. If your device was part of a package, only the Barryvox device needs to be returned.
- Receive Inspection/Replacement: Mammut will inspect and return your device or send a replacement within 7 business days (14 days for US & Canada). Alternatively, devices can be dropped off at Mammut stores.
Cost: All inspections, repairs, or replacements are free of charge.
Frequently Asked Questions (FAQs)
What is the issue with the Barryvox 2 and S2?
Due to an assembly process issue, the main switch on some devices may be misaligned, causing unintended mode switching or power-off under pressure.
Can I inspect my device myself?
No, to ensure the safety of all users, Mammut requests that devices be returned for professional inspection.
Where should I send my device?
Upon submitting the return form, you will receive a return label with the appropriate address for your region.
When will I get my device back?
Mammut is committed to a 7-day turnaround (14 days for US & Canada) upon receiving your device.
Has any incident occurred due to this issue?
No incidents have been reported. This is a precautionary, voluntary recall to ensure maximum safety.
Why was this issue not identified earlier?
The Barryvox 2 and S2 are complex devices. This assembly error, now corrected, was an oversight in the initial process.
Will Mammut continue selling Barryvox 2 and S2?
Yes, Barryvox 2 and S2 are essential safety products that meet industry-leading standards. Mammut is dedicated to customer safety and will continue to innovate while reinforcing strict quality standards.